Shipping Policy

Below you will find the average delivery time for all of our packages:

Once an order is placed, it takes us 1 - 3 business days to process it. During the week, it takes one business day, but if you order on Friday evening or over the weekend, it might take a little longer.
Once your order is processed, it will be shipped, and delivery typically takes 8 - 12 business days.
We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or further concerns, feel free to contact our customer support team. Below we explain how your order will be processed and delivered.

Placing an Order
The ordering process at our store is as simple as possible. First, you need to go to the product page and add the item you want to your cart. To do this, click on the black "Add to Cart" button.
It is important to check that you have selected the correct variants. If everything is in order, click on the "Proceed to Checkout" box. On the information page, you will need to enter the correct address details. Make sure all the information is correct. When this information is filled out correctly, you can click on the "Continue to Shipping" button.

On the "Shipping" page, you have the opportunity to check the address details you entered. It is also highlighted that each shipment is sent completely free of charge. As a token of our gratitude to our customers, we always cover the shipping and delivery costs.
You can now proceed by clicking on the "Proceed to Payment" box.

In the payment options, you have a choice of several payment methods. On hellostella.com, all payment options are SSL-encrypted, meaning you can always count on a secure payment environment.

Klarna (deferred payment)
Credit Card (AMEX, Mastercard, Maestro, Visa)
Paypal Account
EPS
Instantly
Once the correct payment method is selected, you need to click on the "Complete Order" box, and you will be redirected to the chosen payment method. Follow the instructions on that page to complete your order. In the unlikely event you have issues with your order, you can always contact us.

Shipping Costs
We cover the shipping costs for every order. All of our products are delivered to your home 100% free of charge. No minimum order amount is required.

Shipping Your Order
Did you find the perfect look or accessory on our site? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.
To ensure that we can apply fair prices for our products, we have chosen to collect the packages in large batches and ship them all at once once we reach our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
Please note: like many other online stores, we are very busy, and there may be delays due to the Coronavirus crisis. Please keep this in mind when placing your order. We will do our best to ship your order as quickly as possible.

To ensure your order is shipped today, please contact us by email. Our support team will be happy to advise you on the right solution.