Refund Policy

PLEASE NOTE: WE DO NOT OFFER FREE RETURNS, SHIPPING COSTS MAY APPLY.

Return
Can I return my order?
Yes, you can.
If you are not satisfied with the items you ordered, you can return them within 30 days of receipt.
In this case, the order must meet the following conditions:

The order must contain all appropriate parts and components, and the packaging must arrive exactly as the product.
Normal handling of the product must be evident; breakage due to negligent handling is excluded.
Products for which hygiene is important must have been thoroughly cleaned before initiating the return process.
The product must be defective immediately upon receipt.
We reserve the right to charge the customer for shipping costs.
A return will be processed within 7 working days, and if the conditions are met, the return will be officially recognized within this period.
*We reserve the right to refuse returned items if we suspect they have been used or damaged due to reasons not attributable to us.
How can I return my order?
If your order meets the conditions listed above, you must do the following to start the return process:

Send an email to: info@bondibeach-outlet.com
Ensure that the email contains the following information:
Order number
Reason for the return request
Photo of the product in case of breakage
Customer's full name
Customer's address
We will then contact you and provide the return address.
Never send the return to the sender; we will send you the correct address after you request it. You are responsible for the shipping costs to return the product.

RIGHT OF WITHDRAWAL
The consumer has the right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal contract for purposes not primarily related to their commercial or professional activity:

A. CANCELLATION CONDITIONS
Right of cancellation
The cancellation period is 14 days from the day you or a third party designated by you, who is not the carrier, have received or accepted the last good.
As we work with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot stop the shipping process until delivery, so a refund is not possible at the time of receipt of the goods.
To exercise your right of withdrawal, you must inform us (Bondi Beach-outlet) by a clear statement (e.g., via email) of your decision to withdraw from this contract. The cancellation is completed when we have received the goods. The cost of returning the goods is the buyer's responsibility.

Shipping in transit log
Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait to receive the goods and then return them to us. Of course, you can inform us of your cancellation in advance.
To ensure the fastest return possible, we ask that you send us a shipping confirmation.

Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, excluding delivery costs (unless additional costs arise from you choosing a delivery method other than the cheapest standard one offered by us), without undue delay and at the latest within fourteen days from the day we receive notification of your withdrawal from this contract and have received the goods. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.
ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.